Refund Policy

For IPTV Subscription Services

This refund policy outlines the conditions under which refunds are processed for IPTV subscriptions. It applies to all customers who purchase any subscription plans or services through our platform. Our goal is to provide clarity and transparency regarding refund requests.

Contact Us

Email Support

support@zenstreamiptv.com

Refund Eligibility

Refunds are available under specific circumstances:

Customers must request a refund within 7 days of purchase.
Refunds are only applicable for first-time purchases of subscription services.
Non-refundable items include one-time purchases, promotional offers, or previously refunded subscriptions.

Refund Process

To request a refund, customers must follow these steps:

Contact our customer support via email or through the support form on our website.
Provide the subscription details and the reason for the refund request.
Our team will review the request and notify the customer of the approval status within 3 business days.
Once approved, the refund will be processed, and confirmation will be sent to the customer.

Refund Amount

Refund amounts are calculated as follows:

Customers will receive a full refund if the request is made within the eligibility period.
Any service fees or taxes are non-refundable.
Partial refunds may be provided if the subscription has been used for part of the service term.

Additional Information

Refund Methods

Refunds will be issued via the original payment method used during the purchase. In some cases, store credit may be offered if preferred by the customer or in cases where the original payment method cannot be refunded.

Additional Information

In the event of disputes or chargebacks, we encourage customers to contact our support team before initiating a dispute with their payment provider. Any misuse of the refund process may result in account suspension or restrictions on future purchases.

Contact Information

If you have any questions about this refund policy or need further assistance, please contact our customer support: Email: support@zenstreamiptv.com